Privacy Policy

Last updated: April 10, 2026

1. Information We Collect

When you use Patter, we may collect the following types of information:

• Account information: name, email address, and company name when you sign up or request a demo.
• Usage data: information about how you interact with our services, including API calls, feature usage, and performance metrics.
• Technical data: IP address, browser type, operating system, and device information collected automatically when you visit our website.
• Communication data: messages and feedback you send to us through support channels or contact forms.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Process your requests and respond to your inquiries.
• Send you technical notices, updates, and administrative messages.
• Monitor and analyze usage patterns to improve user experience.
• Detect, prevent, and address technical issues and security threats.

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: with trusted third-party services that help us operate our platform (e.g., hosting, analytics, payment processing).
• Legal requirements: when required by law, regulation, or legal process.
• Business transfers: in connection with a merger, acquisition, or sale of assets.
• With your consent: when you have given us explicit permission to share your information.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. Provider credentials stored in our systems are encrypted before database storage. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings.
• Understand how you use our website.
• Improve our services based on aggregate usage data.

You can control cookies through your browser settings. Denying cookies may limit some features of our website.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at hello@getpatter.com.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

8. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes:

• Contract performance: processing necessary to provide our services to you.
• Legitimate interests: improving our services, preventing fraud, and ensuring security.
• Consent: where you have given explicit consent for specific processing activities.
• Legal obligation: processing necessary to comply with applicable laws.

9. California Privacy Rights (CCPA)

If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected, request deletion of your personal information, and opt out of the sale of your personal information. We do not sell personal information.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

hello@getpatter.com